Club Open Days - FAQs
Clubs currently WITHOUT Sky
Is my club eligible for the exclusive Ashes offer?
The exclusive Ashes offer is available to ECB affiliated clubs in England and Wales who currently do not have a commercial Sky subscription and/or who have not had one in the last six months.
Is there a fixed term contract?
You will enter into a 12 month contract with a right to terminate after 6 months. This means you’ll be able to cancel your subscription on 30 days’ written notice during the 6th month after activating your viewing card. After the 12 month term is completed, the contract will be a rolling monthly contract.
For example, if you activated your viewing card on 1 May 2013, your 6th month would be October 2013. You would need to terminate between 1 October – 31 October 2013. If you terminated on 15th October, your contract end date would be 15th November 2013 (month 7).
Will I get HD and 3D as part of my package?
Yes, you will receive HD at no additional cost. Availability of HD channels is dependent on your chosen channel package. An HD ready TV and HD Pack are required for HD viewing.
The Sky 3D channel is available for no additional charge when you take the Sky Ultimate package only. 3DTV, 3D glasses and Sky HD/Sky+HD Box required for Sky 3D.
Will I get Wi-Fi as part of my package?
Yes, Wi-Fi is available for free in Sky’s network area whilst you subscribe to Sky TV (otherwise £35 a month). Standard setup fee for a single access point (AP) is £300. A minimum 12 month Wi-Fi subscription term also applies and the equipment (including router) remains the property of Sky. Site survey and additional APs may be required and costs extra. End user and further terms apply.
What else can I watch other than the Ashes/what channels do I get?
Sky offers a wide range of great sports, news and entertainment content for you and your members to enjoy. For full channel details, take a look at the Sky Packages flyer above.
Who arranges the installation and when does it happen?
Sky will manage your installation process. A site survey will be required to determine the installation requirements (i.e. the satellite dish, the cabling etc.). Sky will arrange this with you. A third party site survey company working on behalf of Sky will conduct the survey. Sky will then contact you to confirm all of your costs (subscription, installation) and timings. When you are happy, your installation will be booked.
How long will it take for Sky to get installed in my club?
This will depend on your installation and site requirements. The average install is approximately two weeks.
How will I get billed for Sky?
If you are a new customer we will write to you detailing all the information you need about your first bill and subsequent bills as soon as your installation is complete and your viewing is set up.
We will also confirm the current monthly rate for your chosen channel package, the period for which your first bill covers, the amount of your first bill and when it will be taken from your bank or credit card account.
We will also confirm what your next payment will be and the date it will be collected each month.
I’m interested, what happens next?
Simply call our dedicated Sky for ECB clubs team on 08442 411 450. We’ll then inform you of next steps, talk you through the process and answer any queries you may have.
Clubs currently WITH Sky
How do I get my £140?
After you have had your Club Open Day, all you will need to do is fill out your feedback form and send in some photos and then ECB will send you the money by cheque. ECB will provide the feedback forms after the event and will let you know where you need to send that and the photos.
My club plans to hold more than one Club Open Day, will we receive £140 per day?
No. Participating clubs that already have Sky Sports will only be entitled to one payment of £140 regardless of how many Club Open Days they hold.
My club already has Sky; can we switch to the six month break clause offer?
No. The exclusive Ashes offer is only available to ECB affiliated clubs in England and Wales who currently do not have a commercial Sky subscription and/or who have not had one in the last six months.
Club Open Day details
I’ve signed my club up for this, what happens next?
Start planning your Club Open Day and how best you can use it for your club. Have a think about other possible activities that can take place for new visitors to your club and ways you can use the event to recruit new social members, volunteers, players etc.
ECB will be keeping in touch with you regarding overall promotional plans and when you can expect your toolkit and resources.
What materials will be available to help my club promote its Club Open Day locally?
An online toolkit will be available in due course. We will let you know when this is ready to use.
What will the ECB do to promote this nationally?
We will run a campaign in the build-up to Ashes to highlight all the clubs who are running Club Open Days. We may contact a small number of clubs to feature in the promotion of these events.
What do we have to do to run a Club Open Day?
We ask that you do the following:
• Be open and accessible to all on the days you choose as Club Open Days
• Show the Ashes on those dates
• Be open to ECB sending local media to showcase your event
• Fill out a feedback form after the event (clubs who are taking ECB offer will need to provide this to get their money)
What happens if we change the date of our Open Day after we register?
Please let us know at email@example.com.
Can my club run more than one Open Day?
Yes you can, please make sure you tick the appropriate dates in your club’s registration form. If you decide to add dates after you have registered your club please email us at firstname.lastname@example.org.
Please note that participating clubs that already have Sky Sports will only be entitled to one payment of £140 regardless of how many Club Open Days they hold.
Can my club still hold a Club Open Day if it doesn’t have, and is not getting, Sky Sports?
If you would like to run a Club Open day but are not planning to show the Investec Ashes series live, please let us know at email@example.com.
FAQs correct at 15 April 2013.