Welcoming volunteers

The volunteer’s first experience at your club is crucial so it's vital your club makes a good first impression.

Spending a small amount of time to welcome new volunteers and taking an interest in their reasons for volunteering can really pay off in the long run.


A really simple way of welcoming any new volunteers is to show them around the club and introduce them to new people.

You should also include a brief club history and ethos, contact details for the volunteer co-ordinator, club welfare officer and other key committee members, and discuss any relevant policies.

Do not assume that players at the club know how it runs or the range of volunteer roles – ensure that they also have a supportive induction into the team.

Even the smallest club should have some form of induction process which provides the volunteers with information.

It is also good practice for volunteers to have a role description which you easily adapt and add your club logo and contact details to.

This summer Attenborough CC in Nottinghamshire opened their brand new pavilion.

Club chairman Nick Allcoat recognised early on the importance volunteers would play in this process.

To encourage more involvement from club members and the wider community he has ensured that the club operates and adheres to an open door policy and strives to create a friendly and welcoming environment for all.

Committee members take time to introduce themselves and welcome any new faces who are offered a cup of tea and tour of the club, and asked if they would like to get involved in other areas of the club.

This is a simple and effective way of creating a whole club ethos which will help any new volunteers feel immediately part of your club.

Watch our video about the launch of the Club Open Days initiative