Ticket Touts Out

TICKETS BOUGHT & SOLD FROM OR BY AN UNAUTHORISED AGENT/INDIVIDUAL HAVE BROKEN THE T&Cs AND MAY HAVE ALREADY BEEN CANCELLED. BUYING FROM AN UNAUTHORISED SOURCE – EITHER ONLINE ON A RE-SALE OR AUCTION SITE, OR IN PERSON - COULD LEAVE YOU OUT OF POCKET, AND OUT OF THE GROUND. DO NOT TAKE THE RISK

The ECB is against ticket touting, and is committed to eradicating it wherever possible.

The ECB monitors online auction and ticket re-sale sites, and will cancel tickets in breach of terms and conditions: i.e. tickets that are sold on above face value are in breach of ticket conditions, and may be cancelled – leading to refused entry into the ground.

If you are unable to attend the match, most venues will allow you to pass on your ticket at face value (or less than face value) as long as it is only to a family member or friend. In all cases you are however strongly advised to check the relevant venue’s ticket transfer policy.

The ECB reserves the right to request verification of identity and source of purchase upon entry at the ground.

FAQs

What is the ECB’s stance on ticket touting?

  • The ECB is committed to eradicating ticket touting wherever possible and has previously lobbied government to introduce legislation to help stamp it out
  • Ticket touting excludes fans who cannot afford the inflated prices offered for tickets and prevents our game being accessible to all sections of the community
  • ECB will take prompt action to prevent touted tickets being used at any venue under its control
  • Tickets that are sold on or transferred in breach of ticket conditions may be cancelled and the ticket holder risks being refused entry into the ground
  • The ECB reserves the right to request verification of identity and source of purchase upon entry at the ground.

What are the terms and conditions regarding the re-sale of international cricket tickets?

Please see the Ts&Cs relating to each international ground:

So can I sell my cricket ticket(s) at face value or less than face value?

This will depend on the policy of the relevant venue, but most venues will now allow you to pass on your ticket at face value (or less than face value) as long as it is only to a family member or friend. In all cases you are however strongly advised to check the relevant venue’s ticket transfer policy.

The Kia Oval’s ticket office is pleased to confirm that the on-line Ticket Exchange is open for business. This facility allows ticket buyers, who purchased during the original Investec Ashes sale, the opportunity to make their seat(s) available for other supporters to purchase. See - www.kiaoval.com/ticket-exchange

But can I sell my cricket ticket(s) at more than face value?

No, this is against the terms and conditions of your ticket.

What are the risks if I do sell my tickets (or buy them) for more than face value?

Your ticket(s) could be cancelled – and the ticket holder could be refused entry to the ground.

Can I buy a ticket from a tout outside the ground?

  • We strongly advise against buying tickets from non-official ticket sources, including those selling tickets outside grounds
  • Be aware that the tickets could be fake, duplicates and might have been cancelled by the ECB/venue – meaning you could not be allowed into the venue

What do I do if I lose my ticket?

Please contact the box office at the venue and ask for assistance. See our Tickets section for venue contact information.

What did you do to combat ticket touts ahead of the Investec Ashes Series in 2013?

ECB monitored major online re-sale sites and cancelled many hundreds of tickets.