Ticket touting

The ECB is against ticket touting and is committed to eradicating it wherever possible.

TICKETS BOUGHT & SOLD FROM OR BY AN UNAUTHORISED AGENT/INDIVIDUAL HAVE BROKEN THE T&Cs AND MAY HAVE ALREADY BEEN CANCELLED. BUYING FROM AN UNAUTHORISED SOURCE – EITHER ONLINE, ON A RE-SALE OR AUCTION SITE, OR IN PERSON - COULD LEAVE YOU OUT OF POCKET, AND OUT OF THE GROUND. DO NOT TAKE THE RISK.

The ECB monitors online auction and ticket re-sale sites, and will cancel tickets in breach of terms and conditions.  Tickets that are sold on above face value are in breach of ticket conditions, and may be cancelled – leading to refused entry into the ground. 

If you are unable to attend the match, most venues will allow you to pass on your ticket at face value (or less than face value) as long as it is only to a family member or friend. In all cases you are however strongly advised to check the relevant venue’s ticket transfer policy.

The ECB reserves the right to request verification of identity and source of purchase upon entry at the ground.

FAQs

What is the ECB’s stance on ticket touting?

The ECB is committed to eradicating ticket touting wherever possible and has lobbied government to introduce legislation to help stamp it out.

ECB welcomes new laws giving greater protection to cricket fans buying tickets online and clamping down on unscrupulous touts.

Ticket touting excludes fans who cannot afford the inflated prices offered for tickets and prevents our game being accessible to all sections of the community.

ECB will take prompt action to prevent touted tickets being used at any venue under its control.

Tickets that are sold on or transferred in breach of ticket conditions may be cancelled and the ticket holder risks being refused entry into the ground. Individuals caught selling tickets at more than face value also risk being banned from purchasing tickets in future from any cricket venue in England and Wales.

The ECB reserves the right to request verification of identity and source of purchase upon entry at the ground.

What are the terms and conditions regarding the re-sale of international cricket tickets?

Please see the T&C’s relating to each international ground:

Lord's

Headingley

Utilita Bowl, Hampshire

Trent Bridge

The Kia Oval

Emirates Old Trafford, Lancashire

Seat Unique Riverside, Durham

Edgbaston

Sophia Gardens, Cardiff

The Cooper Associates County Ground, Taunton

Seat Unique Stadium, Bristol

The County Ground, Derby

The County Ground, Northampton

The Spitfire Ground, Canterbury

Uptonsteel County Ground, Leicester

New Road, Worcestershire

The Cloud County Ground, Chelmsford

The 1st Central County Ground, Hove

So can I sell my cricket ticket(s) at face value or less than face value?

This will depend on the policy of the relevant venue, but most venues will now allow you to pass on your ticket at face value (or less than face value) as long as it is only to a family member or friend. In all cases you are however strongly advised to check the relevant venue’s ticket transfer policy.

Some venues now offer an online ticket exchange platform. This facility allows ticket buyers who are no longer able to attend the match the opportunity to make their seat(s) available for other supporters to purchase. See below for current venues using this system:

Kia Oval

Edgbaston

Emirates Old Trafford

But can I sell my cricket ticket(s) at more than face value?

No, doing this breaches your T&C’s and could leave you with facing a ban from future ticket purchases at all cricket grounds in England and Wales.

What are the risks if I do sell my tickets (or buy them) for more than face value?

Your ticket(s) could be cancelled – and the ticket holder could be refused entry to the ground. You could also be subject to a ban from future ticket purchases at cricket grounds in England and Wales.

Can I buy a ticket from a tout outside the ground?

We strongly advise against buying tickets from non-official ticket sources, including those selling tickets outside grounds.

Be aware that the tickets could be fake, duplicates and might have been cancelled by the ECB/venue – meaning you may not be allowed into the venue.

What do I do if I lose my ticket?

Please contact the box office at the venue and ask for assistance.