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Major match tickets refund scheme

Men's Major Match tickets refund scheme

England Men's 2021 International fixtures - match tickets

After a summer in which England fans were unable to attend matches, we want to give supporters the opportunity to secure their seats for summer 2021 fixtures as we work with Government and other sports to plan for the safe return of spectators.

We appreciate the uncertainty of the Covid-19 pandemic means you may need to consider more options before you book your tickets in advance. That is why we have created a ticket buying process that will allow you to purchase a place for this summer’s Men’s Internationals with the confidence that you will be guaranteed a refund in accordance with the below if spectators cannot be admitted or the date of the match changes and you are unable to attend.

The health and safety of spectators and staff remains our first priority. Ahead of 2021 matches, we will provide updates on health and safety measures and, if applicable, the process for refunds and/or other options available to ticket purchasers.

How to Buy England Men 2021 International Tickets

Take a look at the fixtures to find where you can see England Men in action next summer and then purchase tickets for your preferred match day via the host venue’s general sale process. Please note that the ticket is purchased on the basis of known teams, format, venue and a provisional date.

The date of the match may change. If that occurs, the new date will be communicated and you will be given two weeks in which to request a refund should you no longer wish to attend.  Your host venue will contact you to outline the process for submitting your refund request. If your contact details change then you must inform your host venue or you may miss your opportunity to claim a refund. 

If you wish to attend the new fixture date, you do not have to do anything - your ticket for next summer is secured.

On the day of the match, if play is reduced by a certain amount, does not take place or spectators are not admitted, you will be entitled to claim a refund for some, or all, of the face value of the ticket.

For full details of when you are entitled to a refund and how to claim, please see the relevant match day section below and the reverse of your match day ticket. Details can also be found on your host venue’s website.

Refund scheme – LV= Insurance Test Matches

For days 1 to 4 of the Test Match:  If, for the day for which the ticket is valid (where the date of the match has changed this means the new date of the match), venues are unable to admit spectators for any reason (for example, due to COVID-19) OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) non admittance of spectators OR zero to 15 overs played a full refund; (b) 15.1 overs to 30 overs played a 50% refund.  In no other circumstances can money be refunded.  In respect of tickets purchased in advance for the day on which this ticket is valid, refunds will be made automatically by the host venue to the original purchaser only, either by refunding his or her debit or credit card or by sending a cheque. In respect of tickets purchased at the Ground on the day for which this ticket is valid, refunds may be claimed by sending this ticket with your name and address in block capitals to the host venue within 28 days of the Match date.  Please allow 30 days from the receipt of the claim for your refund to be processed. This refund policy does not apply to day 5 of Test Matches.

Refund scheme - Royal London Internationals  

If, for the day for which the ticket is valid (where the date of the match has changed this means the new date of the match), venues are unable to admit spectators for any reason (for example, due to COVID-19) OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) non admittance of spectators OR zero to 15 overs played and no result is obtained a full refund; (b) 15.1 overs to 30 overs played and no result is obtained a 50% refund.  In no other circumstances can money be refunded.  In respect of tickets purchased in advance for the day on which this ticket is valid, refunds will be made automatically by the host venue to the original purchaser only, either by refunding his or her debit or credit card or by sending a cheque. In respect of tickets purchased at the Ground on the day for which this ticket is valid, refunds may be claimed by sending this ticket with your name and address in block capitals to the host venue within 28 days of the Match date.  Please allow 30 days from the receipt of the claim for your refund to be processed.

Refund scheme - Vitality IT20s 

If, for the day for which the ticket is valid (where the date of the match has changed this means the new date of the match), venues are unable to admit spectators for any reason (for example, due to COVID-19) OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) non admittance of spectators OR zero to 10 overs are played of the only or last match of the day and no result is obtained a full refund; (b) 10.1 overs to 20 overs are played of the only or last match of the day and no result is obtained a 50% refund.  In no other circumstances can money be refunded.  In respect of tickets purchased in advance for the day on which this ticket is valid, refunds will be made automatically by the host venue to the original purchaser only, either by refunding his or her debit or credit card or by sending a cheque. In respect of tickets purchased at the Ground on the day for which this ticket is valid, refunds may be claimed by sending this ticket with your name and address in block capitals to the host venue within 28 days of the Match date.  Please allow 30 days from the receipt of the claim for your refund to be processed.

Refund scheme - Vitality Blast Finals Day

If, for the day for which the ticket is valid (where the date of the match has changed this means the new date of the match), venues are unable to admit spectators for any reason (for example, due to COVID-19) OR play does not take place OR play is restricted, you will be entitled to a refund of the match ticket value only subject to the below: (a) non admittance of spectators - a full refund; (b) if the second semi-final does not achieve a result - a full 100%; (b) if both semi-final matches do achieve a result but (i) there are zero to 10 overs played of the T20 Final (the last scheduled match of the day) AND (ii) no result is obtained in the T20 Final - a 50% refund.  In no other circumstances can money be refunded. 

In respect of tickets purchased in advance for the day on which this ticket is valid, refunds will be made automatically by the host venue to the original purchaser only, either by refunding his or her debit or credit card or by sending a cheque. In respect of tickets purchased at the Ground on the day for which this ticket is valid, refunds may be claimed by sending this ticket with your name and address in block capitals to the host venue within 28 days of the Match date.  Please allow 30 days from the receipt of the claim for your refund to be processed.

Women's Major Match tickets refund scheme

PLEASE NOTE: This refund scheme applies to advance purchase sales only.  There is no refund scheme for tickets purchased on the day for which the ticket is valid. 

Refund scheme – LV= Insurance Test Match

If, for the day for which the ticket is valid, venues are unable to admit spectators OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) non admittance of spectators OR zero to 15 overs played - a full refund; (b) 15.1 overs to 30 overs played - a 50% refund.  In no other circumstances can money be refunded. 

Please refer to the individual venue’s refund terms and conditions for details of how to claim your refund.  For refund queries, please telephone the host venue. Please allow 30 days from the receipt of the claim for your refund to be processed.

Refund scheme – Royal London Internationals

If, for the day for which the ticket is valid, venues are unable to admit spectators OR play does not take place OR play is restricted and no result is obtained, you will be entitled to a refund of only the match ticket value subject to there being: (a) non admittance of spectators OR zero to 15 overs played - a full refund; (b) 15.1 overs to 30 overs played - a 50% refund.  In no other circumstances can money be refunded. 

Please refer to the individual venue’s refund terms and conditions for details of how to claim your refund.  For refund queries, please telephone the host venue. Please allow 30 days from the receipt of the claim for your refund to be processed.

Refund scheme – Vitality IT20s

If, for the day for which the ticket is valid, venues are unable to admit spectators OR play does not take place OR play is restricted and no result is obtained, you will be entitled to a refund of only the match ticket value subject to there being: non admittance of spectators OR zero to 10 overs are played of the only or last match of the day - a full refund; In no other circumstances can money be refunded. 

Please refer to the individual venue’s refund terms and conditions for details of how to claim your refund. For refund queries, please telephone the host venue. Please allow 30 days from the receipt of the claim for your refund to be processed.

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