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Major match tickets refund scheme

 

MAJOR MATCH TICKETS REFUND SCHEME 

On 4 November, the England and Wales Cricket Board suspended Yorkshire County Cricket Club from hosting international and major matches at Headingley.

At this stage, ticket holders for international matches at the venue do not need to do anything. 

The ECB understands that ticket buyers would like clarity as soon as possible ahead of next summer and we must also begin to finalise our plans to host matches.

In the new year, the ECB will therefore review whether Yorkshire County Cricket Club can stage international and major matches at Headingley in 2022.

A decision on the status of those matches will only be made after the ECB reviews the steps YCCC has taken since the suspension of matches was handed down.

Once a decision is made we will promptly update ticket holders with all the options available to them.

Please be reassured that if the international match(es) that you have purchased ticket(s) for are moved away from Headingley, then you will be entitled to a full refund on your match ticket(s) after that point.

Ticket holders will be updated as soon as we have further information.

For more information click here.

Following the announcement that the fifth LV=Insurance Test Match against India will now take place in July 2022, England Men’s 2022 home International schedule has been updated with changes to fixtures at Edgbaston, Emirates Old Trafford, Trent Bridge and the Ageas Bowl.  

Information for ticketholders 

Ticket holders for the originally announced schedule do not have to take any action as all tickets will remain valid for the equivalent rearranged matchday at their host venue.  

Host venues will communicate the new fixture details to ticket purchasers and the options available to them, including the timeframe and process for requesting a refund if they are not able to attend the new match day. 

Please visit the host venue’s website for further information: 

 

2022 Men's Major Match tickets refund scheme 

Refund scheme – LV= Insurance Test Matches 

For days 1 to 4 of the Test Match:  If, for the day for which the ticket is valid (where the date of the match has changed this means the new date of the match), venues are unable to admit spectators for any reason (for example, due to COVID-19) OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) non admittance of spectators OR zero to 15 overs played - a full refund; (b) 15.1 overs to 30 overs played - a 50% refund.  In no other circumstances can money be refunded.  In respect of tickets purchased in advance for the day on which this ticket is valid, refunds will be made automatically by the host venue to the original purchaser only, either by refunding his or her debit or credit card or by sending a cheque. In respect of tickets purchased at the Ground on the day for which this ticket is valid, refunds may be claimed by sending this ticket with your name and address in block capitals to the host venue within 28 days of the Match date.  Please allow 30 days from the receipt of the claim for your refund to be processed. This refund policy does not apply to day 5 of Test Matches. 

Refund scheme - Royal London Internationals   

If, for the day for which the ticket is valid (where the date of the match has changed this means the new date of the match), venues are unable to admit spectators for any reason (for example, due to COVID-19) OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) non admittance of spectators OR zero to 15 overs played and no result is obtained - a full refund; (b) 15.1 overs to 30 overs played and no result is obtained - a 50% refund.  In no other circumstances can money be refunded.  In respect of tickets purchased in advance for the day on which this ticket is valid, refunds will be made automatically by the host venue to the original purchaser only, either by refunding his or her debit or credit card or by sending a cheque. In respect of tickets purchased at the Ground on the day for which this ticket is valid, refunds may be claimed by sending this ticket with your name and address in block capitals to the host venue within 28 days of the Match date.  Please allow 30 days from the receipt of the claim for your refund to be processed. 

Refund scheme - Vitality IT20s  

If, for the day for which the ticket is valid (where the date of the match has changed this means the new date of the match), venues are unable to admit spectators for any reason (for example, due to COVID-19) OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) non admittance of spectators OR zero to 10 overs are played and no result is obtained - a full refund; (b) 10.1 overs to 20 overs are played and no result is obtained - a 50% refund.  In no other circumstances can money be refunded.  In respect of tickets purchased in advance for the day on which this ticket is valid, refunds will be made automatically by the host venue to the original purchaser only, either by refunding his or her debit or credit card or by sending a cheque. In respect of tickets purchased at the Ground on the day for which this ticket is valid, refunds may be claimed by sending this ticket with your name and address in block capitals to the host venue within 28 days of the Match date.  Please allow 30 days from the receipt of the claim for your refund to be processed. 

Refund scheme - Vitality Blast Finals Day 

If, for the day for which the ticket is valid (where the date of the match has changed this means the new date of the match), venues are unable to admit spectators for any reason (for example, due to COVID-19) OR play does not take place OR play is restricted, you will be entitled to a refund of the match ticket value only subject to the below: (a) non admittance of spectators - a full refund; (b) if the second semi-final does not achieve a result - a full 100%; (b) if both semi-final matches do achieve a result but (i) there are zero to 10 overs played of the T20 Final (the last scheduled match of the day) AND (ii) no result is obtained in the T20 Final - a 50% refund.  In no other circumstances can money be refunded.  

In respect of tickets purchased in advance for the day on which this ticket is valid, refunds will be made automatically by the host venue to the original purchaser only, either by refunding his or her debit or credit card or by sending a cheque. In respect of tickets purchased at the Ground on the day for which this ticket is valid, refunds may be claimed by sending this ticket with your name and address in block capitals to the host venue within 28 days of the Match date.  Please allow 30 days from the receipt of the claim for your refund to be processed. 

2021 Women's Major Match tickets refund scheme 

PLEASE NOTE: This refund scheme applies to advance purchase sales only.  There is no refund scheme for tickets purchased on the day for which the ticket is valid.  

Refund scheme – LV= Insurance Test Match 

If, for the day for which the ticket is valid, venues are unable to admit spectators OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) non admittance of spectators OR zero to 15 overs played - a full refund; (b) 15.1 overs to 30 overs played - a 50% refund.  In no other circumstances can money be refunded.  

Please refer to the individual venue’s refund terms and conditions for details of how to claim your refund.  For refund queries, please telephone the host venue. Please allow 30 days from the receipt of the claim for your refund to be processed. 

Refund scheme – Royal London Internationals 

If, for the day for which the ticket is valid, venues are unable to admit spectators OR play does not take place OR play is restricted and no result is obtained, you will be entitled to a refund of only the match ticket value subject to there being: (a) non admittance of spectators OR zero to 15 overs played - a full refund; (b) 15.1 overs to 30 overs played - a 50% refund.  In no other circumstances can money be refunded.  

Please refer to the individual venue’s refund terms and conditions for details of how to claim your refund.  For refund queries, please telephone the host venue. Please allow 30 days from the receipt of the claim for your refund to be processed. 

Refund scheme – Vitality IT20s 

If, for the day for which the ticket is valid, venues are unable to admit spectators OR play does not take place OR play is restricted and no result is obtained, you will be entitled to a refund of only the match ticket value subject to there being: non admittance of spectators OR zero to 10 overs are played - a full refund; In no other circumstances can money be refunded.  

Please refer to the individual venue’s refund terms and conditions for details of how to claim your refund. For refund queries, please telephone the host venue. Please allow 30 days from the receipt of the claim for your refund to be processed. 

 

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