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Major match tickets refund scheme

If play is restricted or does not take place at the ground on the day for which your ticket is valid you may be entitled to claim a refund for some or all of the face value of your ticket.  For full details of whether you are entitled to a refund and how to claim please see the reverse of your match day ticket.  Details can also be found for at the relevant venues website.
England Men’s International Matches

Men’s Investec Test Match Refund Scheme 

For days 1 to 4 of the Investec Test Match:  If play is restricted or does not take place at the ground on the day for which this ticket is valid, you may claim a refund of only the match ticket value subject to there being: (a) 15 overs or less because of adverse weather conditions or completion of the match - a full refund; (b) 15.1 overs to 29.5 overs because of adverse weather conditions or completion of the match - a 50% refund.  In no other circumstances can money be refunded.

For Day 5, please refer to the back of your match day ticket or visit the relevant venue website for full details. 

Men’s Royal London ODI refund scheme

If play is restricted or does not take place at the ground on the day for which this ticket is valid, you may claim a refund of only the match ticket value subject to there being: (a) 15 overs or less because of adverse weather conditions and no result is obtained - a full refund; (b) 15.1 overs to 29.5 overs because of adverse weather conditions and no result is obtained - a 50% refund.  In no other circumstances can money be refunded. 

Men’s NatWest IT20 refund scheme 

If play is restricted or does not take place at the ground on the day for which this ticket is valid, you may claim a refund of only the match ticket value subject to there being: 9.5 overs or less of the only or last match of the day because of adverse weather conditions and no result is obtained - a full refund.  In no other circumstances can money be refunded. 

Domestic finals 

Royal London One Day Cup Final 

If play is restricted or does not take place at the ground on the scheduled day for which this ticket is valid, you will be entitled to a refund of only the match ticket value subject to there being: (a) 15 overs or less because of adverse weather conditions and no result is obtained - a full refund; (b) 15.1 overs to 29.5 overs because of adverse weather conditions and no result is obtained - a 50% refund.  In no other circumstances can money be refunded. 

Please note that in the event that the final is not completed on the allocated day, there is a reserve day (the following day).  In this event, your ticket will be valid for entry on the reserve day and you will still be entitled to claim your refund, if applicable. 

NatWest T20 Blast Finals Day 

If, due to adverse weather conditions, play is restricted or does not take place at the ground on the scheduled day for which this ticket is valid you will be entitled to claim a refund subject to the below: (a) if the second semi-final does not achieve a result a full 100% refund may be obtained for the match ticket value only; (b) if both semi-final matches do achieve a result but (i) there are 9.5 overs or less of the NatWest T20 Blast Final (the last scheduled match of the day) AND (ii) no result is obtained in the NatWest T20 Blast Final, a 50% refund may be obtained for the match ticket value only.  In no other circumstances can money be refunded. 

Please note that in the event that the final is not completed on the scheduled day, there is a reserve day (the following day).  In this event, your ticket will be valid for entry on the reserve day and you will still be entitled to claim your refund, if applicable.

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